Communications Specialist

Purpose of Position:
Responsible for creating, delivering, and maintaining training communications, printed materials and tools that effectively describe and promote the Mack Trucks Academy and Volvo Trucks Academy training offering, with the goal to enhance dealer and customer engagement.
Key Responsibilities:
  • Supports the Competence Development organization by effectively coordinating the tactical execution of training related communication and print projects from concept to delivery. This includes the establishment of brand, and design direction, development requirements, tasks management, timelines, production, and final delivery of materials.
  • Collaborates with purchasing, and suppliers/vendors (ie.agencies, printers etc.) to initiate RFIs, RFQs, contracts, and projects.
  • Supports the Competence Development organization by effectively coordinating and executing communications for competitions, tradeshows, dealer, and customer meetings (ex. event microsites, brochures, announcements, video ads etc.).
  • Accountable for the establishment of a positive and informative web presence in addition to the on-going management and updates to all competence development web pages (ex. Trucks Dealer Portal, Trucks Customer Portal, Mack and Volvo public website training pages).
  • Serve as the primary manager, writer and publisher for training related direct email communications.
  • Write, review, edit, and ensure accuracy and post training as well as dealer development bulletins on Trucks Dealer Portal.
  • Prepare content, ensure accuracy and distribute training news through various brand communications channels (ex. Growler, and Up-To-Speed).
  • Responsible for sourcing, preparing, ensuring quality and/or updating content for training related brochures, flyers, and catalogs.
  • Support the overall dealer development organization with specific communication requests, and development of presentations.
  • Provide in-house graphic design for Competence Development as needed. (Participant guides, PPT templates, certificates, brochures, catalogs, and other).
  • Champion the Mack and Volvo brand identity across all developed materials.
  • Other responsibilities assigned by manager or management
Critical Competencies
  • Customer Focus
  • Ensure Accountability
  • Collaborates
  • Communicates Effectively
  • Standing Alone
  • Plans and Aligns
  • Self-Development
  • Technical Learning
  • Action Oriented
  • Peer Relationship
  • Perseverance
  • Integrity and Trust
  • Learning on the Fly
Essential Educational and/or Training Qualifications and Certificates:
  • Bachelor’s Degree in Marketing, Communications, Business, Graphic Design and/or equivalent work experience
  • Writing/Content Creation/Press Release experience required
  • Proficiency in Photoshop, InDesign, Acrobat, and Illustrator required
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) required
Required Experience and Knowledge
  • 3-5 years of experience in marketing, communications, and/or equivalent work experience
  • Excellent project management and cross-functional communications skills are critical
  • Skilled in video/editing of video material and managing video shoots
  • Familiarity with Eloqua or equivalent marketing automation software preferred
Other Requirements:
Periodic domestic travel.

O nas

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Mack is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group North America is an Equal Opportunity Employer
E.O.E./M/F/Disability/Veteran
We Participate in E-verify

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