Manager Uptime Services, Volvo Group Connected Solutions

Connected Solutions is a global organization within Volvo Group focused on creating the services of tomorrow. We work at the forefront of connectivity by collecting and analyzing telematics data from 700 000 Volvo assets. This way we can forecast the future and help customers succeed, while increasing the safety, quality and sustainability of Volvo Group products.
Consumer Services is the function within Connected Solutions that is responsible for the end user services, from idea to development and operation. We work in tight collaboration with the Volvo Group Business Areas and customers. We drive and manage the performance of the services and the business areas portfolios over the life cycle. Together with our stakeholders, we create value through fantastic user experience and business enhancing services and products.
We are a team on a journey, creating great results through awesome people, strong relationships and a high performance culture. We aim high; having a passion for people and making our customers succeed. We want to set a new standard for user experience, speed to market and customer value. We will do this through modern leadership, people in focus and a true passion to really make a difference. We who work in this team have a lot of fun, are great collaborators and we all consider ourselves as leaders of our work and owners of our results.
We are now looking for a Manager Uptime services within Consumer Services North America for Volvo and Mack Brands. You will be in close collaboration with our two main business areas and customers developing services that will help grow the existing services portfolio of Uptime services. You will have responsibility to create roadmaps, budgets, resource plans and strategies to support the Uptime products and services.
We believe that you have a good knowledge of how connected services and machine data, together with a genuine interest in understanding the needs of our business areas and customer, can be used to bring Uptime services area forward helping to improve value to our customers. You have a proven track record of working with Uptime services. You are passionate for people, customer value and technology.
Core Responsibilities

  • In close collaboration with business areas and customers, establish a roadmap for Uptime services based on identified needs and available connected assets

  • Grow the connected Uptime services portfolio

  • Develop, improve and maintain the new services to be high performing over the life cycle

  • Lead the way of a minimal viable product approach and user oriented services

  • Build, develop and lead a high performing team and innovation culture


Required Competencies

  • Solid experience in Uptime related services

  • Genuine interest in our business areas and customer business

  • Excellent presentation and communication skills

  • Successful in building excellent working relationships and networks

  • Strong leadership courage, entrepreneurial spirit and ownership mentality

  • A strong believer in culture, genuine care for people and value driven performance

  • 5+ years’ experience in a Leadership position within IT

  • BA/BS in Computer Science or equivalent experience


Education Required
Bachelor’s Degree in Computer Science, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
Experience Required

  • Ideally 5+ years of management experience

  • Ideally 10+ years of experience and progressive experience in managing IT infrastructure and services, preferably for a manufacturing business.

  • Experience working in a highly matrixed organization.

  • Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process.

  • Ideal candidate will be highly motivated with a strong sense of urgency.

Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.


O nas

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group IT manages the Group’s overall IT strategies and plans and has the end-to-end responsibility for all development, delivery, support of IT solution and services for the Volvo Group.

We are more than 6000 people based in 36 countries working in a completely global organization. We are a team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.

Volvo Group North America is an Equal Opportunity Employer
E.O.E./M/F/Disability/Veteran
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