Customer Service Representative

Our team manage the administration of finance contracts for our customers who are purchasing Volvo Group products including trucks, buses and construction equipment. We input new contract information on our systems and double check documentation required and then activate the contract. We also process any changes required during the lifetime of the contract.
The team are the first point of contact for our customers within VFS and will be ready to help with any query over phone or email. We undertake an array of different tasks meaning our day is full of variety. Being flexible and a having a keenness to learn and retain knowledge about our processes, customers and products is part of what motivates us.
This role is a grade 2 and we are looking for you to have some experience of customer service and administration, full training will be provided.
Responsibilities

  • You will assist customers to make changes to their finance documents and answer queries about their contracts

  • Check legal documentation to ensure all information is correct before processing new contracts onto our system.

  • Work with a case management system to assign queries and work on your own caseload, we like to respond to all queries within 48 hours.

  • Talk with sales people in our Dealer network to provide support and resolve questions

  • Contribute to the development of processes within the Operations Team, working with other team members and stakeholders when required


Requirements

  • You will have a genuine desire to give great customer service, making our customer feel special

  • Be motivated by a fast pace and using your knowledge to help customers

  • Confidence in communicating over the phone and by email

  • A passion for quick delivery, balanced with accuracy

  • Collaborate with your colleagues to get the resolution or answer you need, you can’t know everything after all

  • Able to keep a level head under pressure and organise your work well

  • Enjoy your work and getting satisfaction from a job well done


What’s in it for you?
Along with a competitive base salary we can offer you a package including 25 days holiday, annual bonus, gym discount, shopping and travel discount, good working hours (37.5 hrs Mon-Fri, no shift work), employer contribution pension, social club, pizza Fridays, and a free confidential assistance programme for any support you may need in and out of work.
Volvo Group UK is an equal opportunities employer. We will provide all reasonable support to disabled persons throughout the recruitment process. Please contact us if you require additional support in applying for this position.


O nas

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Financial Services is the global financial solutions provider of the Volvo Group, supporting the Volvo Group brands with expert financial services. This includes providing customers and dealers with a full-range of offerings, such as financing, leasing, and insurance solutions. Our team of about 1,400 professionals are located in 45 countries worldwide. As a part of the Volvo Financial Services team, you will experience challenging assignments, gain international exposure, and interact with colleagues around the world in the Volvo Group.

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