Regional Fleet Service Manager-Central Region

We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.

Our technology sets the standard – our people make the difference all day every day.
Mission/Purpose of the Job
The purpose of this job is to function as the company's service contact for selected regional fleet accounts, by providing the liaison, coordination, follow-up and technical knowledge to ensure solutions for technical concerns. Will also interact with company personnel in Parts, Service, Reliability, Engineering and outside vendors. This position may require representation of both the Volvo and Mack brands and demands a high degree of confidentiality of each brand.

Key Responsibilities/Accountabilities
  • Maintain an ongoing contact with Fleet accounts
  • Provide technical solutions to customers' product problems
  • Coordinate all activity between sales, parts, and factories to reduce quality problems and to maintain customer satisfaction
  • Participate in paper pilots and vehicle pilot reviews. Make recommendations to vehicle specification in order to improve reliability and reduce warranty cost
  • Provide technical training for technicians when necessary
  • Work with reliability personnel, engineering personnel and others to resolve product problems
  • Make personal visits to customers, write Goodwill policy as necessary, provide professional customer responses providing alternate solutions and product concerns reported as necessary
  • Extensive travel required – up to 70%
Critical Competencies
  • Good oral and written communication skills
  • Change Facilitation
  • Ownership/Accountability
  • Analytical Skills
  • Problem Solving/Decision Making
  • Technical/Functional Expertise
  • Negotiation Skills
  • Leadership
  • External Relationships/Networking
Essential Educational and/or Training Qualifications and Certificates
  • Bachelor’s Degree in Engineering or business related discipline preferred

O nas

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Mack is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group North America is an Equal Opportunity Employer
We Participate in E-verify

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